Executive Leadership Team
Karen has over thirty years of diverse healthcare administration and consulting experience and has held top-level nursing and hospital administration positions in the US and abroad.
Karen assumed the Chief Executive role at Kirby Bates in 2003. She wanted to combine her experience and expertise in nursing and hospital administration with her experience in healthcare consulting to shape exceptional healthcare leadership teams and ultimately improve patient care.
Karen was previously the Senior Vice President for Patient Services at Boston University Medical Center, and Associate Director of Nursing at the University of California, San Francisco. In 1990, she entered the international healthcare arena as the Executive Director and Chief Operating Officer at Healthcare International, LTD, an international tertiary care hospital and hotel complex near Glasgow, Scotland that she helped to design, equip, staff, commission and then manage. She began her consulting career in 1995 as a Senior Consultant, and then a Director, at Harvard Medical International, an affiliate of Harvard Medical School, where she provided consulting services in India, Abu Dhabi, Spain and various other international locations.
Karen has published papers on topics important to nursing administrators, including variable budgeting, operating room productivity and alternative patient care systems. She is particularly skilled in organizational evaluation and re-design, program planning, variable budgeting and staffing, and facility design. She quickly evaluates an organization and/or department and develops cost-effective recommendations for improving structure, roles and outcomes.
Karen has a strong professional network. She has been a member of the American Organization of Nurse Executives (AONE) for over 30 years, is a Past President and current member of the Organization of Nurse Leaders of Massachusetts, Rhode Island and New Hampshire (ONL), a current board member of the Pennsylvania Organization of Nurse Leaders (PONL) and a Fellow in the American College of Healthcare Executives (FACHE). Karen is also on the board and active in On Nursing Excellence, Inc., a non-profit 501(c)3 organization devoted to expand the effectiveness, efficiency, wellbeing and recognition of the healthcare workforce and she is a member of the API Advisory Board.
Karen received her Bachelor’s Degree in Nursing from the University of Michigan, her Master’s Degree in Administration from the University of California, San Francisco, and she completed a Johnson and Johnson Nursing Executive Fellowship at the Wharton School in Philadelphia, PA. Karen is also board certified by the American Nurses Credentialing Center as Nurse Executive Advanced (NEA-BC).
Pam has over thirty years of broad management experience in university teaching hospitals, private not-for-profit hospitals, and for-profit community hospitals. She has held senior nursing leadership positions at Thomas Jefferson University Hospital and Pennsylvania Hospital in Philadelphia. She was the Vice President for Patient Care Services at Graduate Hospital and the Chief Operating Officer at Medical College of Pennsylvania. Both of these organizations were part of Tenet Healthcare in Philadelphia.
Pam has served on the Nurse Advisory Council of the Hospital Association of Pennsylvania and was an Adjunct Assistant Professor at MCP Hahnemann University for over six years. She has also been a Clinical Instructor at Thomas Jefferson University and the University of Pennsylvania, and a Clinical Associate at the Villanova University College of Nursing. She is a Past President of the Pennsylvania Nurses Association (PNA) Philadelphia County District and has served on multiple PNA committees and boards. She served as President to the Board of the Southeastern Pennsylvania Organization of Nurse Leaders in 2013. She is an active member of the American Organization of Nurse Executives, the Association of Perioperative Nurses, and the American College of Healthcare Executives (ACHE) and was on the Board of the local ACHE Chapter for 6 years.
Pam received her Bachelor of Science Degree in Nursing from Indiana University, Indianapolis, IN and her Master of Science in Nursing Administration from Villanova University in Villanova, PA. She is certified through the American Nurses Credential Center as a Nurse Executive Advanced.
Pam is particularly skilled in assessing organizations and developing practical approaches for enhancing both the quality and financial performance of services provided. She is also adept at identifying operational opportunities within the perioperative service line. As the Executive Vice President for Value Added Services at Kirby Bates Associates, Pam leads the consulting and coaching service lines. She is a skilled professional, certified coach, and is frequently engaged to mentor and coach healthcare leaders. She has also given multiple presentations on managed care, pricing strategies, quality measurement and other related topics.
With more than thirty years of diverse healthcare leadership experience, Jane has expertise in executive search, leadership, and consulting. Prior to joining Kirby Bates in 2007, Jane held senior executive search positions with regional and international search firms. She has successfully managed executive and senior leadership searches for a broad range of healthcare organizations and systems across the country.
Jane has served in executive level positions as the Chief Operating Officer and Chief Nursing Officer in Massachusetts and Michigan. In these roles, Jane led the revitalization and turnaround of operations and patient care services. As the Vice President for Patient Care Policy for the Massachusetts Hospital Association, she worked directly with cabinet-level policy makers and provided leadership on state and federal policy. She has also established coalitions among health industry leaders and initiated action on critical healthcare legislative, regulatory and programmatic issues. Jane has consulted with healthcare organizations on leadership infrastructure, resource management, patient care services redesign, and achieving financial and quality imperatives.
Professionally active, Jane has served on a number of committees and boards for community, healthcare and professional organizations. She has presented at state and regional forums on a number of topics and has published in leading journals and publications. Jane is actively involved in the American Organization of Nurse Executives (AONE); the Organizations of Nurse Leaders MA, RI & NH, and the American Society for Healthcare Human Resources Administration.
Jane received her Bachelor of Science in Nursing from the University of Rhode Island and her Master of Science in Nursing from Boston University. She completed a post-graduate program in Health Policy at Harvard University and received certification in Health Care Mediation through Boston University School of Public Health. Jane is currently an Adjunct Faculty member at Emmanuel College School of Nursing and teaches Organizational Development in Healthcare in the graduate program.
Doris has over thirty years of nursing and healthcare leadership experience in acute care, behavioral health, and long term acute care settings including public and private hospitals, for-profit organizations and private industry. She has held senior nursing leader leadership positions at multiple hospitals along with serving as Chief Operating Officer and Chief Nurse at Beth Israel Deaconess Hospital-Milton, Westwood-Pembroke Health System and Walden Behavioral Care, all in Massachusetts. In addition, she has served as an interim Chief Nursing Officer and Healthcare Consultant in hospitals throughout New England. She is currently the Executive Vice President for Interim Services where she leads the service line that effectively achieves successful matching of a hospital’s need for leaders with qualified professionals who quickly deliver high value results.
Doris has demonstrated proficiency in many settings that have required significant change. Her greatest skills are often demonstrated in situations requiring turnaround and restructuring to achieve exemplary outcomes. She quickly establishes positive working relationships within environments and through this is able to develop highly functioning results-oriented teams. She has fostered transformation in several organizations resulting in highly reliable performance, consistently achieving high value, quality improvement and cost efficiency.
Doris has been a long standing member of the American Organization of Nurse Executives (AONE) along with being a Past President, Board member, and current member of the Organization of Nurse Leaders of MA, RI and NH (ONL). She has frequently served as a preceptor for nursing administration master’s degree students along with being a faculty member for review courses for the ANCC certification process. In addition, she is a member of the American College of Healthcare Executives. She has received recognition awards from a number of community groups including hospice and community life centers in reflection of her commitment to broaden the agenda of hospitals beyond the hospital walls.
Doris received her Bachelor of Science Degree in Nursing and her Master’s Degree in Nursing Administration from Boston University School of Nursing. She holds distinction in being in the inaugural group of nurse executives who received national certification as Certified in Executive Nursing Practice (CENP) through the American Organization of Nurse Executives (AONE).
Executive Search Team
Peggy has over fifteen years of diverse management and education experience in teaching, not-for-profit, and for-profit hospitals. Prior to joining Kirby Bates Associates, she held positions as nurse manager, nurse educator, and nursing supervisor. During her tenure as Nurse Manager, her unit was awarded Unit of the Year from Nursing Spectrum. Peggy also served as the Director of Staffing at the Medical College of Pennsylvania where she actively participated on the contract negotiation team and led the organization through a Nursing strike. In addition, Peggy has served as an interim manager and consultant in the areas of quality, staffing and scheduling. She has presented on clinical topics such as restraint reduction as well as patient focused care.
Since joining KBA in 2005, Peggy has conducted more than 100 searches at the executive and operational leadership level. She has excellent expertise in research and candidate development and has supported successful searches for organizations across the country. Peggy has outstanding interpersonal skills and forms strong working relationships with clients and candidates. She effectively meets client timelines and ensures an effective and efficient search process. In her role, Peggy has developed a very broad and diverse professional network.
Peggy is a graduate of Hahnemann University/Drexel School of Nursing and completed her Bachelor's degree with honors at LaSalle University, Philadelphia, PA. She is currently enrolled in the Master of Science program at Drexel University. Peggy is actively engaged in professional and community activities. She is a member of the Pennsylvania Organization of Nurse Leaders (PONL) as well as the Southeastern Pennsylvania Organization of Nurse Leaders (SEPONL).
Judy Hayes, MSN, RN, NEA-BC joined Kirby Bates in 2017 as Vice President of Executive Search and Interim Leadership. With 35 years of nursing leadership experience, Judy Hayes matches KBA clients with culturally complementary candidates.
Prior to joining Kirby Bates, Judy served as Vice President of Patient Care Services and Chief Nursing Officer at Brigham and Women’s Faulkner Hospital, a Partners Healthcare member. Before that, she was Director of Professional Practice Quality and Staff Development; Director of Utilization and Care Management; and held other leadership roles at hospitals throughout the region.
During her tenure, Judy developed special expertise in creating new systems and roles for facilitating the nursing department’s adoption of new technology, as well as new clinical roles. She also earned national recognition for patient satisfaction and quality results.
Judy earned a Bachelor of Science in Nursing at Saint Anselm College and was awarded a Master of Science in Nursing from Salem State University. She is board certified in Nursing Executive Administration by the ANCC and is a member of ONL for Massachusetts, Rhode Island, Connecticut, New Hampshire and Vermont, and AONE. Judy also serves as a member of the editorial board for Dimensions of Critical Care Nursing.
Livonne began working at Kirby Bates Associates in April 2015 and began her career in healthcare leadership recruitment in 1998. Through her seventeen years of healthcare recruitment experience, Livonne has developed expertise in a variety of skills, including careful listening for the nuances in the details. She respects the interests of clients and candidates, striving to fully comprehend the goals and visions of the individuals and organizations that we serve. Your goal becomes her goal, your vision is her priority!
Livonne is passionate about her responsibilities at Kirby Bates, including preparing marketing materials for searches, seeking and assisting to present top tier candidates to our clients, and working with candidates to find the ideal next step in their career trajectory. It is her privilege to contribute to meeting the leadership needs at hospitals and healthcare organizations. Livonne admires the expertise, education and humanitarian dedication of the leaders we represent.
Livonne grew up on Long Island, New York, raised three daughters in Portland, Oregon and resides in beautiful Sonoma County in Northern California. She received her Bachelor of Science in Psychology in 1990.
Erinn Quinlan joined Kirby Bates Associates as a Search Associate in February, 2015. She brings a strong background in recruiting, determination and enthusiasm. She has worked in the recruiting and marketing field for the past 13 years in the healthcare and corporate fields. She started her career with Medstaff Inc. for two years recruiting Nurses for the Army Medical Centers in San Diego & Hawaii. She then moved on and spent eight years at General Healthcare Resources where she built up the territories in Chester, Delaware, Philadelphia and Berks Counties handling the staffing, marketing and retention for the Allied Health Department. Wanting to gain more experience in the onboarding process she then began a career in the corporate field as the Talent Acquisition Manager at Connect America, the medical alert device company. There Erinn managed a team of three recruiters and handled the recruitment and onboarding process for all new candidates. Erinn earned her Associates Degree in Business Administration at Delaware County Community College in May 2005.
In her free time, Erinn has 1 year old twins, Jake and Ivy, that keep her and her husband very busy, but of course having a lot of fun chasing them around.
Shari Berenson joined Kirby Bates Associates as Operations Manager of Search Services in January of 2017. Her work for KBA is focused on ensuring operational efficiencies among the Retained Search team and coordinating logistics between clients and candidates during the interview phase.
Prior to joining KBA, Shari served as the Senior Executive Assistant to the Chief Product Officer for Progress Software, NC, supporting a global team. Shari’s career combines healthcare administrative and executive search experience that spans over 15 years. She served as Executive Assistant to the Chief Operating Officer and the Vice President of Operations at Lahey Beverly Hospital, and as Executive Assistant for two Boston‐based executive search firms: CT Partners and RM Nephew and Associates. In the latter positions, she supported senior partners in C‐Suite and Board recruitment.
Interim Leadership Team
Jacquie Acheson, AAS
Interim Services Operations Manager
Over the past twenty five years, Jacquie has gained a strong background and many successes in administrative support roles in hospitals in MA, as well as customer service and operational support in the financial and sales industries. Jacquie joined Kirby Bates Associates in March 2016. She ensures that operational details of every interim engagement are efficiently managed to streamline activities for interim leaders, while meeting all onboarding requirements to the client’s satisfaction. Her expertise in organization, execution and attention to detail is exceptional and supports the expanding KBA interim service line.
Prior to joining Kirby Bates, Jacquie served in Executive and Senior Administrative support roles at Beth Israel Deaconess Hospital-Milton and Walden Behavioral Care in Massachusetts. She has served in other administrative support and sales positions at several Fortune 500 companies, along with being a founding partner in 1985 of a successful insurance inspection company.
Jacquie received her Associate of Applied Science in Office Administration from Katharine Gibbs in Boston in 2006.
Talent Acquisition Specialist
Cathy O’Tyson joined Kirby Bates Associates as the Talent Acquisition Specialist for Interim Services in April 2017. In her role, she recruits for high demand interim leaders along with maintaining a steady stream of available candidates in order to fulfill client's needs expeditiously. She has worked in Human Resources for over 25 years, and strives to continually develop enhanced skill and proficiency in order to exceed customer's expectations. Cathy has demonstrated successful recruitment strategies in a number of industries yet it is through working in healthcare that her true passion for recruitment has evolved. Within healthcare talent acquisition, Cathy has demonstrated success in hospitals, home care, and hospice and has included RNs, NPs, Pas, health care leaders, and support staff.
Prior to joining KBA, Cathy worked as a recruiter and a manager for a number of organizations in GA. In 2010 as a dedicated adult learner, Cathy returned to college and graduated with an Associate's Degree in Business from Jones University in Denver, Colorado.
Cathy lives in Augusta, Georgia where the city opens its doors every April to the world for the Master’s Golf Tournament.
Desiree is the Director of Finance & Operations and is responsible for budgeting, financial reporting and accounting operations. She has worked in health care recruiting since 2012, and has extensive experience in the fields of education and not‐for‐profit. For eleven years Desiree worked in higher education and school accreditation in Arizona, and has taught accounting and accounting information systems classes at the college level.
Desiree’s expertise is in information systems and process improvement. She also provides direction in risk management and human resources, and oversees cash management. She obtained her Master’s degree from the University of Wyoming and is a licensed CPA in the state of Arizona.
Over the past fifteen years, Jennifer has held various positions in hospital administration and healthcare human resources. Jennifer joined Kirby Bates Associates in September 2007. She is responsible for the operation of all office and human resource functions and financial management.
Prior to joining Kirby Bates, Jennifer served as a Human Resources Recruiting Assistant at Tenet Healthcare’s Philadelphia Regional Corporate office. She also served as the Administrative Assistant to the Chief Nursing Officer and the Vice President of Clinical Services at Graduate Hospital in Philadelphia, and the Executive Assistant to the Chief Executive Officer at Elkins Park Hospital in Elkins Park, PA.
Jennifer received her Associate Degree in Science from Camden County College, Blackwood, NJ and her Bachelor of Science from Drexel University, Philadelphia, PA.
Betsy joined Kirby Bates in 2014 after serving for five years as a Research Specialist for an executive search firm serving children’s hospitals nationally. Her responsibilities include: electronic marketing; formatting and revision of candidate resumes; researching organizations and resources; database and mailing list maintenance; and assistance with coordination and travel of candidates and staff.
Prior to beginning her career in search, Betsy spent 14 years at the University of Pennsylvania’s School of Medicine as an Analyst and Manager in Administration and Finance. She attended the University of Pennsylvania’s Wharton School of Business from 1989 – 1994.